Privacy Policy
Last updated: 10 June 2026
This Privacy Policy explains how Selenara (a trading name of XP Onderneming, KvK 95426477, the Netherlands) collects, uses, and protects your personal information when you shop at selenara.com. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU GDPR.
Information we collect
- Order details: name, billing and delivery address, email, phone number, and items purchased.
- Payment data: processed directly by our payment providers (Shopify Payments, PayPal). We do not store card numbers.
- Website usage: IP address, browser, device, and pages viewed, collected via cookies and similar technologies.
- Communications: messages you send us via email, contact form, or live chat.
How we use your information
- To process and ship your orders.
- To send order confirmations, shipping updates, and respond to support requests.
- To send marketing emails — only if you opt in. You can unsubscribe at any time.
- To detect and prevent fraud, and to improve our website.
Sharing your information
We share data only with: our shipping carriers (Royal Mail and partner couriers) to deliver your order; our payment processors; and Shopify, which hosts our store. We do not sell your personal information.
Your rights under UK GDPR
You have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing. To exercise these rights, email support@selenara.com. You may also complain to the UK Information Commissioner's Office (ico.org.uk).
Retention
Order records are kept for 7 years for tax compliance. Marketing data is kept until you unsubscribe.
Cookies
We use essential cookies for cart and checkout, plus analytics cookies (Google Analytics) and marketing pixels (Meta, TikTok) where you have consented. You can manage cookies via your browser settings.
Contact
Selenara — XP Onderneming
Email: support@selenara.com
Phone: +31 6 40448006