Returns & Refund Policy
Returns & Refund Policy
We want you to be fully satisfied with your purchase. If something isn't right, you can return eligible items within 30 days of delivery for a refund.
Eligible items
- Items must be unused, unwashed, and undamaged
- Original tags attached
- Returned in original packaging
How to return
- Email support@selenara.com with your order number and the reason for return.
- We will reply with return instructions and the return address.
- Ship the item back using a tracked service (return shipping is at the customer's expense unless the item was defective or sent in error).
- Once we receive and inspect the item, we will issue a refund to the original payment method within 5–10 business days.
Non-returnable items
Final-sale items and gift cards cannot be returned.
Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days of delivery at support@selenara.com with photos. We will arrange a replacement or refund at no cost to you.